Here is the main question for this PowerPoint presentation: What are companies doing to differentiate their customer service from their competitors? Are these good strategic investments?
Each presentation should at a minimum have the following:
o Cover slide with team members’ names listed alphabetically, Course name and section. List the name of each student on the slides they have prepared and present.
o The topic you are addressing should be clearly laid out.
o Provide a summary on the company, industry, or methodology this topic touches.
o Get right into the analysis of the critical issues and supply chain impact (improvement, or redesign or other application). Use supply chain concepts we have discussed to strengthen your presentation.
o Use examples of companies who are involved in the supply chain process who benefit, use best practices or need to modify their supply chain to create efficiencies in any of the channels.
o At the end summarize your research and make recommendation if applicable. Cite sources on last page also.
You need to have at least 17 slides for this presentation.
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