Resolving Performance Gaps

The focus of this course is to design solutions to resolve performance gaps. In real life, you will typically be presenting your solution to key stakeholders to obtain their approval to proceed and to allocate the required funds and staffing. Thus, this course project is structured as a proposal that you can present to the client. As a performance improvement consultant, you should be collaborating with your key stakeholders to formulate this proposal. The proposal should be written such that these key stakeholders can in turn present your proposal to their management for approval.

For this final assignment:

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Write a proposal to sell your recommendations to the upper management in the client organization. You are asking them to allocate funds and staff to implement your recommendations. They must have confidence that you have carefully thought through all aspects of the performance problem and are recommending the best solution. They must also feel confident that you will carry out this project with the utmost care and attention to detail. 

The following sections will be included in your proposal.

Executive Summary. This should include a very brief statement of the performance gap, its significance, root causes, and your proposed solution. This should be no more than one page and end with a recommendation. It must contain a snapshot of the entire proposal. It may be the only page that the senior executives in an organization will read, and thus must be able to stand alone and still provide a complete picture of your recommendations. It must be very clear and concise. It must also be persuasive.

Statement of the Problem. The purpose of this component is to make sure that everyone reading the proposal understands the nature and significance of the performance gap that you are trying to resolve. Please include the name of the organization, the organizational background and context, the performance gap, the significance of the problem, the root causes, and the key stakeholders.

Proposed Solution. The purpose of this component is to clearly describe the interventions you are recommending to resolve the performance gap and to explain your rationale for recommending this particular solution. Include a description of the two proposed interventions, a rationale for the interventions selected, a description of each intervention, and a summary of the proposed solution.

Implementation Plan. The purpose of this component is to lay out a detailed plan for the successful adoption of the interventions and successful design, development, and implementation of the proposed interventions. Include a change management, project management, and evaluation plan. Remember to also address a communication plan that will keep stakeholders informed throughout the design and implementation processes. For more information on Resolving Performance Gaps see this:

Resolving Performance Gaps

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