Exam questions that require critical thinking on the subjects from chapter 10 and 13. https://ereader.chegg.com/#/books/9781260167153 angelika.bednarz@yahoo.com log in for the book Angelika2020! password Questions: In our Waiting Line “Finale” – 2-Lane Supermarket Layout versus 2-Window Post-Office Layout, we have shown that the latter is more efficient. Why do you think the Post-Office Layout is more efficient? What is your own experience on the waiting line situations? In Chapter 10, Globalization of Services, the textbook describes Global Service Strategies – Multi-country Expansion, Importing Customers, Following Your Customers, Service Offshoring, Beating the Clock. Do you think these strategies can still work post-Covid? Why or why not? Please discuss each one of them separately. Please find attached teaching notes for the chapter 13 as well.
First Question is on Chapter 13
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