Quality Systems in IT
Case Study Assessment
Task 1 – Case Study Selection & Description (250 words).
(a) Select an industry, market sector or area of life that really interests you. It does not matter what you choose – as long as you are genuinely interested in it. It could be from any area of commercial life, the charity and voluntary sector, sport, leisure and hobbies or some aspect of government or public service. Document why you have picked a particular area – is it because you work in that sector? Is your hobby linked to that sector? Are you seeking to enter employment in that sector? Etc. Justify the selection.
(b) Within your chosen area or sector, select ONE real-world organization – it could be a profit-seeking private company, a charity or voluntary group, a sporting team or a public-sector agency like some aspect of the emergency services or a local or central government department or agency. Again, explain why you have chosen it.
(c) Write a brief description of this chosen organization. What do they do? Where are they based? What products, services and markets are they involved with?
(d) Provide the web address of this organization so that the marker can follow it up and, to add visual appeal, include a screenshot of their home page.
While their website and other online sources will give you a very good idea of what the organization actually does, you may have to use your imagination to fill in some missing bits in order to answer the remainder of the tasks in this assignment. This is not a problem – just fully document your own assumptions and fully reference any third-party sources that you have used to get additional background information.
In short, start the assignment by clearly and fully introducing your selected case study so that the marker can fully understand your subsequent work and thus ensure that you get maximum credit for all your hard work.
Task 2 – Quality Assurance and Risks ( 1500 words )
Using your selected organization and their website as a starting point, explain the role and importance of quality assurance processes in the development of a corporate website and how they map onto the SDLC. Identify and discuss the potential quality issues, risks and counter-measures available to the IT project manager across the SDLC.
Task 3 – Quality Control (750 words)
Using your selected organization and their website as a starting point, identify and discuss the use of IT quality standards and quality-control documentation and techniques in the development of a corporate website. You should discuss these IT quality controls, along with associated risk-assessment in general before focussing on website development techniques.
Task 4 – Project Management ( 750 words )
Using your selected organization and their website as a starting point, provide a brief overview of the GANTT charts, CPM, PERT, COBIT, ITIL and RACI frameworks as well as the Fishbone Diagram as part of the IT project management toolkit. How do these techniques relate to the PRINCE2 and PMBOK methodologies?
Task 5 – Ethical Issues ( 750 words )
Using your selected organization and their website as a starting point, discuss the ethical and legal considerations that may impact quality management in IT and how a project manager must handle them.
You must use the AU Harvard Referencing method in your assignment.
Students are required to indicate the exact word count on the title page of the assessment. The word count excludes the title page, executive summary, tables, figures, diagrams, footnotes, reference list and appendices. Where assessment questions have been reprinted from the assessment brief these will also be excluded from the word count. ALL other printed words ARE included in the word count. See ‘Word Count Policy’ on the homepage of this module for more information. For more information on Quality Systems in IT see this: https://www.encyclopedia.com/books/politics-and-business-magazines/quality-systems-inc
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