Review the lectures on Quality and management. It is expected that you will complete your own reading from the books suggested on the reading list, and to research more widely for your own examples.
• Explain why quality is important in an organisation.
• Using a real life example – private or public business – discuss the advantages and disadvantages of working towards a quality system.
You must research real world examples of organisations and include them in your report.
Reading list
– Business essentials Ebert, Ronald J.
– AQA business for A level Marcouse, Ian
– Business studies Dave Hall, Rob Jones, Carlo Raffo and Alain Anderton
– Foundations of business William M. Pride, Robert J. Hughes and Jack R. Kapoor
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