TOM 3010 ASSIGNMENT B Service Industries
The service industry segment of the US economy is a major employer and a big contributor of the US Gross National Product and has displaced manufacturing industry in employment potential.
In the last few decades, service has grown tremendously in the financial sector, banking sector, retail merchandizing, hospitality, entertainment, distribution and transportation industries.
This can be explained from the standpoint of strategies and tactics adopted by major industry giants such as Microsoft, Amazon, Google, Twitter, Facebook, Mc Donalds, Starbucks, Walmart, Avis rent a car and Enterprise Rent a car to name a few notables. Some of these industries have grown using the internet economy, growth of information technology and great demand for consumer oriented services. Global strategies including franchising and developing industry alliances have defined these companies and has resulted in some spectacular successes and failures.
Perform a critical analysis of the strategies and tactics adopted by any two service companies and and make a convincing case for the results achieved. Your choice of two companies is from the following (not limited to only these) list: Google, Yahoo, Amazon, Starbucks, Chase Bank, Nordstroms, Macys, Microsoft, Apple, HP, IBM, Walmart, JC Penneys, 99 cent stores, Kentucky Fried Chicken, American Express, Mc Donalds, Wendys, Dennys etc..
Your analysis should cover distinctive competencies, order qualifiers, and order winners for the two candidates of your choice. Your analysis should cover marketing, operations, pricing, product quality, product differentiation ,customer satisfaction and supply chain strategic issues issues.
Material for this report can be found in the library and or well known web site articles. Sources for reference are (but not limited to)
– Quality Progress
– Industrial Engineer
– Fortune
– Harvard Business Review
– Information Age
– Business Week
– Industry Week
– Barons
– Wall Street Journal
– The Performance Advantage ( APICS Publication)
– Supply Chain Management
This is an individual assignment ( 10 to 15 pages ) and this is due on the last day of class ( not finals )
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