Final Operational Paper

Assignment Objective
The goal of this project is to identify an operational problem and build a project to solve the problem.
In week 2 you identified an operational challenge in a health care sector/department, you are welcome to use this as the operational problem you want to solve. Through this project, you will work to solve that operational problem or build a plan towards solving it.
The operational plan should answer the following questions:
• Where are we now?
• Where do we want to be?
• How do we get there?
• How do we measure progress?
• How to we ensure the progress is sustained?
Key points of the process
1. Build a project charter (Week 2 assignment)
2. Decide a problem-solving method (Week 3 assignment)
3. Use 1 statistical tool – quantitative and qualitative description
4. Strategy Map and Balanced Scorecard (Week 4 assignment)
5. Build a plan with resolution
6. Ongoing monitoring of the plan to ensure it is being sustained
The key is to bring together all the work you have done throughout the course and put it together in a cohesive Operational Plan. Please do not just copy and paste each assignment, but ensure that it flows and speaks to each other and that the reader is able to follow along and understand the plan.
Paper Requirements
Paper APA Format
10-page minimum
Supporting tools should be in the appendix and not the body of the paper – please make sure you understand, per APA guidelines what should be in the appendix v. the actual paper.
4 credible references

Optional Extra Credit
Prepare a 1-page reflection to share your thoughts on how this pandemic will change the future landscape of healthcare. APA format. Title page must be included. Submit this paper as a separate document than your Operational Plan but at the same time. This will be worth an additional 20 points.

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• I’m looking for a 10-page document that will encompass the previous assignments with introductions and conclusions that ties one to the next.
• Consider this project as something you would prepare for your COO. Your COO may or may not be familiar with all of these tools. This approach helps you be more descriptive and thoughtful about the way each section is introduced and explained. There needs to be an easy and clear flow from section to section.
• It’s ok if you need to refer to an Excel file. Just be sure it’s clear which file and/or tab for the reader to use.

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