Exploring Your Student Support Services

Read each scenario, then determine which university resource would best meet the need in each case.

Scenario 1

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Julia’s professor has told her she needs to use scholarly articles for her research paper. She has a general idea of what this means, but is not entirely sure the articles she found are scholarly. What service can she use to discuss her findings with a librarian?

Scenario 2

Robert has a business proposal due at the end of his 8-week class. Sketch out a research and writing plan for Robert, including a timeline for success and incorporating interactions with the appropriate support services.

Scenario 3

Tiffany just started taking an Accounting class and feels overwhelmed with the coursework and the readings. Even though she read the first week’s content, she isn’t sure how to get started on the homework assignment. What steps can Tiffany take to help her through the week? Which university resources might be useful to her?

Scenario 4

John has a classmate who is making comments within the discussion board threads that reinforce negative stereotypes about a particular ethnic group, and it is making him feel uncomfortable. He’s spoken to his instructor about his concerns and the behavior stopped. If the behavior had continued and the instructor was not able to handle this issue, who could John reach out to?

Scenario 5

Mario requires Microsoft Excel for Accounting 101, but he is faced with the high cost of purchasing the software. What technology resources are available to Mario as a University of Maryland Global Campus business student?

Scenario 6

Kate just landed a great new job, but there is one-year waiting period before tuition remission is available to her. What university resources can help her explore options for funding her education?

In your response, identify the university student support service you would leverage and how you would expect the service to help.

Resoond to peer and explain how you disagree or agree to one of their scenarios.

peer 1 Michael

Scenario 1: Julia should utilize the UMGC’s library service. The “Ask a Librarian” link would be a great place for obtaining this information. There are also plenty of articles about research guidelines and even tips for searching Google Scholar via UMGC. I would expect these services to provide any student with ample information for locating scholarly articles for a research paper.

Scenario 2: Robert should utilize the Effective Writing Center (EWC). Within this link it offers plenty of writing related services. EWC offers students with an advising team that is available 24 hours a day for one-on-one answers to writing related questions. There is also an online guide to writing with links to research and multimedia resources. Students can find assessment checklists to help sketch out a research and writing plan.

Scenario 3: Tiffany should utilize UMGC’s no-cost individualized tutoring service. The tutoring centers also have explanatory videos and links to external websites. Tiffany is in luck because UMGC offers tutoring for Principles in Accounting I & II, and also Intermediate Accounting I & II.

Scenario 4: John would contact the Ombudsman Office. An ombudsperson would investigate and settle complaints. UMGC Ombuds Office is trained in conflict resolution and it is a neutral resource for staff, students, and faculty. You can contact the Ombuds Office any time to have someone listen to your concerns, for information about university policy, and help evaluating your situation.

Scenario 5: Mario should educate himself in UMGC’s technology resources. Within the website there are links to computer and software discounts for personal purchases. There is also links for On the Hub and Microsoft Office 365 Education which are links to purchase software like Microsoft Excel. If purchasing the software is not an option you can locate information about the Academic Center computer labs at Largo and Dorsey Station. Students may also find available computer labs in Arundel mills, Hagerstown, Laurel College Center, Shady Grove, and Waldorf.

Scenario 6: Kate needs to get familiar with Financial Aid. The UMGC website provides information on how to apply for financial aid and also has links to the necessary forms. There is an abundant of information on scholarship and FAFSA resources. In Kate’s situation she would contact UMGC’s central billing service center to receive assistance for support for third-party assistance.

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