There are inherent challenges when using technology-based communications in the workplace.
Understanding and respecting written communication expectations can enhance and accelerate your career.
Consider these essential e-mail etiquette guidelines:
• Have a clear and concise subject line that summarizes the content.
• Be sure your name is properly formatted in the “From” line.
• Be brief and address only one subject. If the reader has to scroll down, the entire e-mail may not be read.
o That said, avoid being too brief. A minimum of three sentences should be used when addressing a specific point.
• Avoid being too personal.
• Announce all attachments and hyperlinks.
• Restate any questions asked that you are answering.
• Consider sending the e-mail to yourself first; then print it and proof read it.
• Stick to one topic per e-mail.
• Follow the rules of formal writing and grammar.
• Start with a greeting, using titles until permission is given to become more informal.
• Close with a signature block that includes more than one form of contact information.
• Use line spacing, bullet points, or numbers to make when appropriate, to make your replies visually accessible.
• Avoid jargon, acronyms, all caps, etc.
• Explain jargon or acronyms when used, when necessary.
For your first assignment please write and send me an original e-mail in which you identify the three principles of appropriate behavior (a.k.a. etiquette) discussed while you attended our first class. For each briefly define the term and give an example of an action, behavior, or communication that might demonstrate that you embrace this principle.
• Send this as an original e-mail; do not reply to one I have previously sent.
• Include the course number and section in the subject line (i.e. ABC 123-12 e-Mail Assignment). Please place this first.
• Be sure to include an appropriate greeting, an introductory statement announcing the content of the e-mail, and a signature line with two means of contacting you.
• Follow the guidelines outlined above.
3 principles are – courtesy，respect，and focus
Effective communication – 55% visual , 38% vocal, and 7% verbal
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