Within the workplace, conflict resolution can take many avenues and forms. Of course, the optimal approach is for one’s manager – or Human Resources – to resolve the conflict at the lowest-possible level. In absence of that circumstance, some organizations offer mediation and arbitration as forms of dispute resolution. With that as a background, please address the following:
How are mediation and arbitration similar in resolving conflict?
How are mediation and arbitration different in resolving conflict?
What are the ramifications (or effects) of using mediation and arbitration to resolve conflict, for both the employee and the organization?
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