Chapter Seven Discussion #1, #2, #3 | Email and Other Traditional Tools for Business Communication
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For each Discussion, you are responsible for two parts. Be sure to POST YOUR RESPONSE TO YOUR GROUP DISCUSSION topic, and also, please COMMENT ON ANOTHER STUDENT POST by bringing something new to the conversation (another perspective, disagree, other facts, another concept, different company, etc.). Please avoid posting a simple agreement or compliment, and reply with a well thought out comment.
Group #1 Discussion Topic:
Information Overload Due to Digital Messages (LO 7.5)
Go to the Information Overload Research Group’s website (iorgforum.org (Links to an external site.)). Read a research article, blog entry, or other content about a topic of interest. In three to five paragraphs, explain the following: (a) main points in the article; (b) your views of the main points; and (c) three strategies you will adopt to avoid information overload in the workplace.
Group #2 Discussion Topic:
Internet Communication Taking Over (LO 7.1, LO 7.4, LO 7.5, LO 7.6)
As researchers Simon Wright and Juraj Zdinak stated, “Internet communication is slowly taking over traditional phone-based voice communication and face-to-face communication. Restrictions to local or regional communities no longer apply: The Internet has enabled easy global communication.”41 Think about your future career and answer the following questions:
Is the prospect of communicating primarily via the Internet liberating? Explain.
Do you view the possibility of less face-to-face communication as disappointing? Explain.
What personal characteristics and skills are particularly well suited to success for predominantly Internet-based communication?
Group #3 Discussion Topic:
Description of Past Work or School-Related Emails (LO 7.2)
Think of recent emails you have received related to work and school. Describe three effective email practices and three ineffective email practices you have observed. Describe each of these practices in detail (a paragraph each) and provide specific examples from emails you have received. You don’t need to reveal who sent the emails.
Assessment of Prior Email or Other Electronic Communication (LO 7.2, LO 7.3)
Think of an important email or other electronic communication you have sent in which others misunderstood your emotions and/or intent. How did the other person respond? Did you think the response was fair? Why did this person misunderstand? Did the lack of richness of the communication channel have an impact? How could you have written or approached your message differently to avoid misunderstandings?
Topic # 3
Description of Past Work or School Related Emails
Three Effective Email Practices
Professional Greeting (Good Morning Jane): It is effective, courteous and professional to greet the recipient by name/salutation. This shows that you have enough time and respect to get to know their name. If it is the morning, afternoon or evening it highly suggested to add it in greeting. This shows that you are in tune with the day.
Provide Key Points/Intent: Get to straight to the point regarding reason for the email. Back up reason with key points. Make sure the content makes sense. Try to use 50 words or less. Be detailed as possible without being too wordy. If there is a due date on the key point, clarify with the recipient via email.
Professional Ending (Regards, (name,)): It is extremely professional to end note with Regards or “Thank you for your time.” the recipient’s time is important so let it be known by acknowlegement. This also shows that you do not take their time for granted.
Group #1 Discussion Topic:
Information Overload Due to Digital Messages
How To Better Manage Information Overload In The Workplace
(a) main points in the article
Employees are experiencing a new hurdle in the workplace called “infobesity,” or information overload. And consuming too much information can cloud our ability to make good decisions. This is especially true in the workplace since employees are asked to make multiple decisions every day, some often crucial to a company’s success. The results of these decisions can affect the entire workforce, so it’s easy to see why there’s been a rise in companies working to combat this challenge. There are few tips can help you mitigate some of the side effects of inf-obesity for a happier and healthier workforce:1. Make cultural changes from the top. 2. Encourage more face time. 3. Create a central repository for your business. 4. Use notifications to your advantage.
(b) your views of the main points
Between gathering and verifying patient data, keeping up with new regulations and managing the day-to-day operations of organization, there’s a good chance the staff is experiencing information overload. At some point, important details will slip through the cracks and miscommunication will become more frequent. This can lead to under-performance within the organization, as well as an increase in mistakes and staff burnout. But doing something that you can do to better prevent information overload.
(c ) three strategies you will adopt to avoid information overload in the workplace.
Break down your emails
This may increase the number of emails you send to your team, but it will also increase how well information is understood and retained.
Create a better patient data sharing process
Simplifying how you share and receive patient information can make their experience much better and relieve some stress from your team.
Minimize out-of-work texts and calls
If you have an immediate need to communicate, do so over email or via your staff scheduling portal. Calls and texts make sense during emergencies, but most of the time, they just contribute to the information overload your staff experiences every day – on and off the clock.
https://www.forbes.com/sites/forbestechcouncil/2019/11/04/how-to-better-manage-information-overload-in-the-workplace/#7e6caa7d87f7 (Links to an external site.)
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