Now that you have defined your operational problem, built your charter, and chosen what data you will be analyzing and measuring, it’s time to build your balanced score card. Your assignment is to construct a balanced scorecard for your operational problem.
This will be another section of your final paper.
We visited these tools in Week 2 | Chapter 4, please refer back for more information to assist you.
For the Balanced Scorecard, the emphasis should be around the metrics, and ranges. If you refer to page 91 in the text, you will see on the left it states, Net Revenue, Patient Sat, etc… I am looking for you to build the metrics, with your goal and ranges (red, yellow, green) on how you are measuring your success. Building in mock numbers is required, lean on research to educate yourself on how these metrics impact organizations and where you would want your organization to fall in these areas to meet your goals.
Paper Requirements
• Actual balanced scorecard tool – focus on the metrics and range (red/yellow/green) – This must be done electronically
• Definition page to explain the metrics and measurements
• Key with metrics range (red/yellow/green)
• References in APA formatting
No page minimum – must meet the requirements of the assignment.
Excel is required for this assignment
*You can download the scorecard from the book’s companion website – you are not required to use this template.
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