Analyzing Your Own Case Study – Organizational Analysis & Change Management

The Scenario:
Please think about either a specific incident/event, or perhaps a more general problem or issue that you experienced during your involvement with the organization. While in reality you may or may not still be connected with the organization, imagine that the organization’s leadership has reached out to you to act as a consultant. They found out you have been studying Organizational Analysis & Change Management (OACM), and you’ve been developing your critical thinking and analytical skills. They have therefore requested your expert skills and knowledge in the area of OACM to help them understand what has happened/is happening in the organization, and importantly, how to move forward.

The Report:
Here are the following sections/information you need to provide in your report to the client organization:
1. The Case Study/Story (1-2 pages)
Begin by telling the story about what happened/is happening in the organization. While you are writing it in the form of a story, you do need provide sufficient background so that the reader will appreciate the issues at hand. Therefore, make sure to think about how to address and include important details and information somewhere in your story, for instance:
• What is the organization? What’s its purpose?
• What is your relationship/role within the organization?
• Who are the key people involved? What are their roles?
• If a specific event or incident: What happened? When? Where? How? What were the some of the outcomes/consequences? How is it affecting the organization (i.e. operations, its people, etc.). What is the current status?
• If a more general problem or issue: What’s going on? What factors led to this problem? What are the outcomes/consequences of it? How is it affecting the organization (i.e. operations, its people, etc.). What is the current status?

2. Your Multi-Frame Analysis (3-4 pages)
To perform a multi-frame analysis for your case study, please do the following:
• To introduce your analysis, please provide a few sentences where you identify and briefly describe, in plain terms, the major problem or challenge that the organization should address. In other words, this is what YOU have identified as the major problem that they need your assistance to resolve.
• Next, you should apply ALL FOUR of the theoretical frames to the problem, using that frame’s concepts/theories to analyze and explain the underlying causes. Working ONE frame at a time, discuss the problem from that frame’s perspective. Discuss the problem by identifying, defining, and applying at least ONE theory/concept/model from that particular frame. To highlight your concepts, please use bold text the first time you mention them.
• Repeat the above step for the three other theoretical frames. So, IN TOTAL, you need to analyze the major problem from ALL FOUR frames, and apply a total of AT LEAST FOUR different concepts/theories/models (i.e. one from each frame).
• Remember, while the problem may at first appear as purely “structural” or “political” in nature, your task is to examine the problem holistically from different theoretical perspectives, attempting to expose its multi-dimensional and complex character.
• To give you some ideas, you may refer to Exhibit 15.1 in Reframing Organizations & Chapter 15 PowerPoint (attached for reference), which summarizes how some common organizational processes are interpreted from the four different theoretical frames.

3. Recommendations & Action Plan for Change (2 pages)
Assuming that it’s not too late to address or solve the problem, you will now offer your client some recommendations and an action plan for making the needed changes.
For EACH theoretical frame, offer some practical recommendations to address the problem. You should be creative with your solutions, but try to justify why you believe they will work.
To implement the Recommendations successfully, you should also offer an Action Plan that will help them deal with the changes – especially any resistance that might arise from organizational members. To do this, please refer to Kotter’s Model of Effective Change Exhibit 18.2 & Chapter 18 PowerPoint (attached for reference). For EACH theoretical frame, please identify, define and discuss ONE of Kotter’s techniques that can be used to facilitate the change. To highlight your concepts, please use bold text the first time you mention them. Finally, make sure to explain how this specific action will assist in or is important to the overall change needed in the client organization.

**Reference IDEA(L) Framework in your writing (attached PowerPoint for reference)**