Capstone Project: Scenario 3
Capstone Project: Scenario 3
After one year on the job, Lima’s supervisor calls her into her office. Lima was nervous and thought back over the last few weeks to see if she had made any mistakes at work. She couldn’t think of anything she had done wrong.
Lima was relieved when Mrs. Peterson asked her if she would like to take a higher paying position in one of two departments. As it turned out, both departments had openings and had heard about Lima’s excellent skills and work performance. Lima could have her choice between the two departments.
Mr. Kent, a long-term employee, supervises Department A, and has the reputation for promoting its employees faster than any other department. On the other hand, Mr. Kent is known to be highly authoritarian and has a short fuse if things don’t go his way. In fact, his employee turnover rate is higher than that of any other department.
Ms. Lee, a young manager recently out of college, supervises Department B. Under Ms. Lee’s supervision, people seem to be very productive and have a good time in the process. Many workers envy the people who work in Ms. Lee’s department. On the other hand, no one has been promoted from Ms. Lee’s department in the two years since she’s been manager.
Which position is the best choice? Use the seven step problem-solving method discussed in the reading to solve the problem.
IMPORTANT: Use the questions below as subtitles. Write at least 150 words per paragraph for each question.
1. Identify the issues.
Clearly state the REAL decision problem and state all issues surrounding the problem. In other words, what is the difference between what is desired and what exists? (1 paragraph)
2. Understand everyone’s interests.
What are your objectives? Describe the interests or needs that you want satisfied by any given solution. (1 paragraph)
3. List the possible solutions.
Create a range of workable alternatives, without evaluating any of the options. (The term workable prevents alternative solutions that are too expensive, too time-consuming, or too elaborate.) This is the time to do some brainstorming. There may be lots of room for creativity. Be sure you are not EVALUATING the options in this step, just listing them. (1 paragraph)
4. Evaluate the options.
Provide pluses and minuses for each possible solution. What are the consequences (outcomes) of the alternatives? (Consequences include personal, social, health, and/or environmental. Watch the video Analysis of the Biological Clock Decision. What are the trade-offs? What would happen with each alternative? What would be its effect on the problem Gather the data you need to defend each option, and compare them with a checklist. Watch the video Making A Checklist, And Checking It. (1 paragraph)
Download the transcript of (DOCX) Analysis of the Biological Clock Decision Analysis of the Biological Clock Decision – Alternative Formats
Download the transcript of (DOCX) Making a Checklist, And Checking It Making a Checklist, And Checking It – Alternative Formats
5. Select an option or options.
What’s the best option and why? What decisions are interrelated? What are the implications for interrelated decisions? If there is a way to “bundle” several options together for a more satisfactory solution, do that. (1 paragraph)
6. Document the agreement.
Once the solution is chosen, share the decision with those whose work will be affected. [Questions to consider answering include: What should be communicated? What is the reason for the decision? Whom will it affect and how? What are the benefits expected for the individual, the department, and the organization? What adjustments will be required in terms of how work will be done? What, specifically, is everyone’s role in implementing the decision? What results are expected from everyone? When does, the action called for by the decision go into effect?] Write out all the details and implications. (1 paragraph)
7. Agree on contingencies, monitoring, and evaluation.
What might be a contingency plan if circumstances change? Generally, feedback and reports are necessary to learn of the decision’s outcome. How will you monitor compliance and follow-through? (2 paragraphs)
REMEMBER: You only need to submit your response to one scenario. Scroll down to the Submit Capstone Project link below to submit your final report. For more information on A Capstone Project on Work Evaluation visit this: https://www.encyclopedia.com/education/encyclopedias-almanacs-transcripts-and-maps/capstone-courses-higher-education
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